1. Introduction
We are committed to protecting your personal information and your right to privacy. If you have any questions or concerns about our policy, or our practices with regards to your personal information, please contact us.
2. Data Collection
We collect personal information that you voluntarily provide to us when registering at the Services, expressing an interest in obtaining information about us or our products and services, when participating in activities on the Services or otherwise contacting us.
Customer Data
- Name & Contact Info
- Billing Address
- Shipping History
Logistics Data
- Tracking numbers and parcel status events
- Parcel contents, declared value, weight and dimensions
- Shipping addresses and delivery proofs
Payment Processing
3. Data Usage
We process your information for purposes based on legitimate business interests, the fulfillment of our contract with you, compliance with our legal obligations, and/or your consent.
- To facilitate account creation and logon process.
- To fulfill and manage your orders.
- To send administrative information to you.
4. Security Measures
We use access controls, encryption in transit, monitoring and organizational safeguards designed to protect the personal information we process. No online service can guarantee absolute security; contact us immediately if you suspect unauthorized account access.
5. Your Rights
Right to Access
Request copies of your personal data.
Right to Rectification
Correct inaccurate information.
Right to Erasure
Request deletion of your data.
Right to Restrict
Limit processing of your data.
Retention Policy
We retain account, order, shipment, payment and support records only while needed to provide the service and meet tax, customs, fraud-prevention and other legal obligations. Retention varies by record type. Contact info@bybport.com for the schedule that applies to your information or to request deletion where permitted.
Service providers and transfers
We use vetted service providers for payment processing, hosting, email delivery, analytics (only with consent), and logistics operations. These providers receive only the data needed to perform their service. Because shipments are cross-border, information may be processed in China and destination countries such as Ghana or Zambia with appropriate contractual and security safeguards.